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Support Center

Installation instructions, troubleshooting guides, and FAQs for connecting and operating your media player.

How to contact Support:
Call toll free, 9am-5pm EST, M-F: 855.977.0674

Click here for Frequently Asked Questions (FAQ)

IO Music Player Installation

How to set up your IO Music Player:

  • Step 1: Your player is preconfigured for DHCP to automatically connect.
  • Step 2: Connect the supplied red and white RCA cable from the back of the new player to the back of your existing sound system audio receiver or amplifier.
  • Step 3: Connect the Ethernet cable (not supplied) from the back of the player to an open port on your modem/router.
  • Step 4: Plug in the player and power on!

Next…

  • Locate the menu options on the player: CHANNELS and SETTINGS.
  • Turn the black knob on the player to scroll and then push in to select CHANNELS.
  • Select the music station. There is a speaker button on the front of the player. Press in to hear audio. Set the volume at 80 percent on the player and then use the Master Volume to control sound.
  • Enjoy the music!

NOTICE: It is recommended to do a Firmware Update on initial installation. Go to SETTINGS and select FIRMWARE UPGRADE. A prompt will ask you “FIRMWARE UPGRADE YES OR NO?”

Select “YES” then wait for player to download and reboot.

Adding preset channels:

  • Press and hold the pre set (P1) until the screen displays “Assigned to P1”.
  • To select another channel, use the back button.

Set-up questions? Call 855.977.0674

Sound System Installation

STEP 1a: Speaker installation (without volume control)

  • Connect the RED speaker wire to the 70 volt connection on the back of the amplifier.
  • Next, connect the RED speaker wire with the GREEN (5 watt) wire on the speaker. (It is recommended to use connectors when joining wires together!)
  • Next, connect the BLACK (ground) speaker wire from the amplifier to the BLACK wire on the first speaker. (Dotted lines represent the wiring that should be used if you are not using a volume control.)

NOTICE: If you are installing a volume control, follow the instructions below for Volume Control Installation!

Please Note: With 70 volt speaker systems you will be “Daisy Chaining” each speaker together. You will do this by connecting the RED speaker wire to the GREEN wire on each speaker. Then connect the BLACK speaker wire to the BLACK (ground) on each speaker.

STEP 1b: for Volume Control Installation

  • Connect the RED wire on the volume control to the RED speaker wire from the amplifier; also connect the BLACK ground wires together.
  • Next, connect the GREEN wire on the volume control to the RED speaker wire.
  • going to the first speaker in series; also connect the BLACK ground wires.

STEP 2:

  • Connect the supplied RCA cables (red & white cables) to the back of digital media player.
  • Next, connect the other end of the cables into an open input on the back of your amplifier.

Please Note: Be sure to turn up the volume on the front of the amplifier to match the input you connected to on the back.

STEP 3:

  • Power on the digital media player and the amplifier.

Static IP Configuration (Manual Configuration) Ethernet Network

Below is an outline of how to setup your IO Music Player with a static IP address. If you use a static IP address for your POS system you will probably need to setup your media player with an unused static IP address. We recommend that you contact your network administrator before proceeding with the process below.

In order to complete the process below you will need the following information from your network router:

  • Static IP address (not being used on your network)
  • Subnet Mask
  • Default Gateway
  • DNS Server

To manually configure your IO Music Player with a static IP address, complete the following steps.

In your Player's menu options:
  1. Select Settings
  2. Select Network CONFIG
  3. Select EDIT CONFIGURATION
  4. When prompted with "Auto (DHCP) ?" select NO
  5. Use the knob to enter the
    • Static IP address (not being used on your network)
    • Subnet Mask
    • Default Gateway
    • DNS Server

Troubleshooting Guide

Your media player is preconfigured with a built-in set-up wizard. When it’s connected to an active Internet source it will automatically find an IP address and begin playing. To test if music is playing you can press the speaker button on the front panel. Select Channel then a music station. Turn up the volume. If you hear audio then your player is connected.

Not working properly? Try these troubleshooting tips.

Before you begin troubleshooting, we suggest that you update your player with the latest software version. Simply press and hold the brightness key, located on the bottom right of the remote.

Media player won’t power up.

  • Make sure AC power cord is plugged into a working power outlet.
  • Make sure power adapter is connected to the back of the player.

Player displays song title and artist, but has no sound.

  • Make sure volume is turned up.

No sound plays from speakers but you have sound from the player.

  • Make sure proper input on the amplifier or receiver is selected, and that it is powered on. If red and white RCA cord is plugged into AUX on back, AUX should also be selected on front.
  • Make sure speaker wires are properly connected.

Player display says: Network Cable is Disconnected.

  • Go under Settings and select Factory Reset. The player should reboot and try to connect again.
  • Check Ethernet cable for a defect or damage. Try using another cable.
  • Reboot router or switch. If issue persists try using a different port on the router.
  • If you still cannot connect: Your player is not getting through the network. If there are firewalls, you will need to have a network admin open outbound traffic for the player port or MAC address.

Your Router might not be set for DHCP and will require you to input a static IP address.

  • Make sure Ethernet cable is connected to back of player and router or switch.
  • Try plugging Ethernet cable into a different port on switch or router.
  • Check with your Internet Service Provider to find out if you are on a static IP address (If yes, see Static IP Configuration above).
  • Reboot router or switch.

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